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Cisco Unified Communications 320W for Small Business

 

 

More Productivity, Less Money

 

To remain competitive, most small businesses need a voice system that can help reduce phone costs and boost employee productivity. The Cisco Unified Communications 300 Series for Small Businesses, Model UC320W, meets these needs. It’s a system that fits your budget, while significantly improving collaboration within your company.

Small Businesses Benefits

Designed to support organizations with up to 24 employees, the UC320W offers business-class calling and messaging with full key system and small private branch exchange (PBX) features. The system is flexible enough to support a wide choice of Cisco SPA Series IP phones, and includes integrated wireless networking. The UC320W was designed with the small business owner in mind, providing all the features you need.

 

With the UC320W, you can lower your communications expenses, improve employee productivity, and respond to customers better. The system is also designed to easily grow with your business.

 

Features:

  • Voicemail and automated attendant
  • Voice to email notification
  • Support for Cisco SPA300 and SPA500 Series IP Phones
  • Supports for up to 12 public switched telephone network (PSTN) lines (FXO)
  • Includes licenses for up to 24 phones (maximum 9 analog phones/fax)
  • Embedded state-of-the-art, web-based configuration utility included

Powerful Data Networking:

  • 4-port Gigabit Ethernet (1000 Mbps) switch with VLAN support, to connect devices or expand
  • Gigabit Ethernet WAN port to connect to the Internet

Integrated Wireless:

  • Built-in 802.11b/g/n wireless access point allows for data networking and Cisco SPA525G2 wireless desktop phone support

 

UC320 Brochure

  

Cisco Unified Communications 520: A Complete Voice and Data Solution for Small Business

 

Product Overview

The Cisco Unified Communications 520 for Small Business, a critical part of the Cisco Smart Business Communications System, is an affordable unified communications appliance that provides voice, data, voicemail, Automated Attendant, video, security, and wireless capabilities while integrating with existing desktop applications such as calendar, email, and customer relationship management (CRM) programs. This easy-to-manage platform supports up to 64 phones and voice mailboxes and provides flexible deployment options based on your needs – a wide array of IP phones, public switched telephone network (PSTN) interfaces, and Internet connectivity (Figures 1 through 3).

Figure 1. Cisco Unified Communications 520 Series: 8- and 16-User Configuration

Figure 2. Cisco Unified Communications 520 Series: 24- and 32-User Configuration

Figure 3. Cisco Unified Communications 520 Series: 48-User Configuration with upgrade capability to 64-User

Components of the Cisco Unified Communications 520 include:

• Cisco Unified Communications Manager Express for call processing of Cisco Unified IP Phones, providing a phone system rich in features

• Cisco Unity® Express for voice messaging and Automated Attendant, to help improve communication among employees and with customers

• An integrated 8-port Power over Ethernet (PoE) local-area network (LAN) switch

• Network security functions including Cisco IOS® Firewall, which protects the wide-area network (WAN) entry point into your network, and virtual private network (VPN), which gives up to 10 remote users highly secure access to your network

• Optional integrated wireless LAN (WLAN) capability on some models or external access points and Cisco Wireless LAN Controller Modules, to enable mobile networking, which can help increase employee flexibility and productivity

• Cisco Configuration Assistant so you can easily configure devices and technologies including unified communications (phones and software), switching, routing, security, and wireless

• Optional remote system-monitoring capabilities

Cisco Unified Communications 520 also supports (sold separately):

• Cisco Unified IP Phones and Cisco Small Business Pro IP Phones, including wireless handsets and Session Initiation Protocol (SIP) phones

• Cisco Unified CallConnectors for integration with Windows PC applications including Microsoft Outlook, Internet Explorer, Microsoft Dynamics CRM, or Salesforce.com CRM

• An ability to expand switching capabilities through a connection to Cisco Catalyst® Express 520 Series Switches, which provide an additional 8 to 24 ports, or Cisco ESW 500 Series Switches in 24- and 48-port Fast Ethernet, Gigabit Ethernet, and PoE models

Cisco Unified IP Phones

As a key component of the Cisco Unified Communications 520 Series, Cisco Unified IP Phones and communications devices are designed to take full advantage of converged voice and data networks. These devices offer the convenience and user friendliness found in business phones, and can help improve productivity by meeting the needs of different users throughout your organization.
The Cisco Unified IP Phone portfolio provides the following:

• IP phones with LCD displays, including dynamic soft keys for call features and functions

• Support for information services, including Extensible Markup Language (XML) capabilities to extend IP phone systems, giving you access to a variety of information, such as stock quotes, employee directories, and Web-based content

Cisco Unified IP Phones provide a complete IP phone system portfolio with ease of use, excellent audio quality, increased accessibility for people with disabilities, ergonomic physical design, and advanced services and features.
The Cisco Unified IP Phone portfolio includes options for use from wherever you are: the company lobby, the manufacturing floor, the executive suite, at home, on the road, or in a branch office (Figure 4).

Figure 4. Cisco Unified IP Phone Portfolio

Cisco Unified IP Phones 500 Series

The Cisco Unified IP Phones 521G, 521SG, 524G, and 524SG (Figure 5) are a set of entry-level IP phones that provide key system type capabilities, built specifically for use with Cisco’s Unified Communications 500 Series platforms. These phones can be used to handle low to moderate telephone traffic. The Cisco Unified IP Phones 521G and 521SG are single-line IP phones being able to handle up to two active calls. The Cisco Unified IP Phones 524G and 524SG provides 4 programmable line or feature buttons with each line being able to handle up to two active calls. Four dynamic soft keys on each phone guide you through core business features and functions, while a back-lit monochrome pixel-based display combines intuitive features, calling information, and device system information. The Cisco Unified IP Phones 521G, 521SG, 524G, and 524SG offer IEEE 802.3af PoE, or local power through an optional power adapter.

Figure 5. Cisco Unified IP Phones 500 Series

The phones in the Cisco Unified IP Phones 500 Series work exclusively with the Cisco Unified Communications 520 Series for Small Business and cannot be used with other Cisco call processing platforms.

Cisco SPA 500 Series IP Phones

Part of the Cisco Small Business Pro Series; The Cisco SPA 500 Series IP Phones (Figure 6) are a robust portfolio of small business phones that provide a rich user experience with Cisco wide band audio support, XML applications, and intuitive menu options. Intended for use with the Cisco Smart Business Communications System and Cisco SPA9000 Voice System applications, or SIP based open source or hosted IP telephony solutions.

Figure 6. Cisco SPA 500 Series IP Phones

Cisco Unified Communications Manager Express

Cisco Unified Communications Manager Express is a Cisco IOS Software solution embedded in the Cisco Unified Communications 500 Series appliance that provides call processing for Cisco Unified IP Phones. Simple to deploy, administer, and maintain, Cisco Unified Communications Manager Express is a reliable, feature-rich telephony solution.

Cisco Unity Express

Embedded Cisco Unity Express helps enable voicemail, desktop messaging, and Automated Attendant services for increased customer service and a rich employee communications experience.

Cisco Unified CallConnectors for Windows PC Applications

The Cisco Unified Communications 520 Series integrates with common Windows desktop applications to give your business access to productivity gains once available only to large businesses. With Cisco Unified CallConnectors, you can integrate your Cisco Unified IP Phones with common business applications, including Microsoft Outlook, Internet Explorer, Microsoft Dynamics CRM, or Salesforce.com CRM.

Cisco Smart Business Productivity Applications

New productivity applications on the Cisco Unified Communications 520 Series integrate it with business processes and operations. Some examples of Smart Business Productivity Applications are:

• Cisco Single Number Reach provides follow-me capabilities for Cisco Unified IP Phone users

• Cisco TimeCardView is a time and attendance application that allows staff to clock in and out, track hours, send reports, and upload information to payroll applications from their IP phone

LAN Switching and Routing

The Cisco Unified Communications 520 Series has an integrated, managed Ethernet switch that provides eight ports of 10/100 PoE optimized for integration with the Cisco Smart Business Communications System. Additionally, you can expand the capacity of the by adding a switch from the Cisco Catalyst Express 520 Series or from the Cisco ESW 500 Series, part of the Cisco Small Business Pro product portfolio. Cisco Catalyst Express 520 Series switches provide 8 to 24 additional 10/100 Power over Ethernet ports. Cisco ESW 500 Series switches provide up to 48 additional 10/100 Power over Ethernet or 24 10/100/1000 Power over Ethernet ports. Both series ship with a software configuration that enables them to work immediately with the Cisco Unified Communications 520 Series platform.

Firewall for Network Security

Security is a fundamental element of any network, and Cisco products play an important role in embedding security at the customer’s access edge. The Cisco IOS Firewall is a stateful-inspection firewall available with the Cisco Unified Communications 520 Series. Built from market-leading Cisco PIX® Firewall software technologies, the Cisco IOS Firewall is a base feature on the Cisco Unified Communications 520 Series platform; it is ideal for protecting the WAN entry point into the network.

Virtual Private Networking

VPNs carry private data over a public network and extend remote access to users over a shared infrastructure. Maintaining the same security and management policies as private networks, VPNs are the most cost-effective means of establishing point-to-point connections between remote users and a central network. VPNs have been the fastest-growing form of network connectivity, and Cisco takes this approach to a new level by making VPN functions an integral part of the Cisco Unified Communications family of products. The Cisco Unified Communications 520 Series supports a maximum of 10 VPNs and includes built-in hardware-based encryption acceleration that offloads IP Security (IPsec), Advanced Encryption Standard (AES), Data Encryption Standard (DES), and Triple DES (3DES) encryption and VPN processes to provide increased VPN throughput on the Cisco Unified Communications 520 Series platform.

Wireless Mobility Services

Note: The 8- and 16-user models of the Cisco Unified Communications 520 Series support an optional integrated WLAN access point for secure WLAN connectivity. As part of the Cisco Smart Business Communications System, the Cisco Unified Communications 520 Series also supports the optional external Cisco AP 541N clustering wireless access point that enables mobile networking (data and voice) for office spaces, helping increase employee flexibility and productivity. The 24-, 32-,48-user and upgraded 64-user models of the Cisco Unified Communications 520 Series do not support an optional integrated WLAN access point. These models can use the Cisco AP 541N clustering wireless access point to enable WLAN functions.

Cisco Configuration Assistant

The Cisco Configuration Assistant, a PC-based, intuitive GUI configuration tool, is an integral component of the Cisco Smart Business Communications System. With a focus on ease of use, it simplifies the task of configuring and modifying multiple technologies, such as unified communications, switching, routing, security, and wireless. Features include an interactive topology view, front-panel views of devices, wireless deployment setup wizard, and drag-and-drop Cisco IOS Software upgrades (Figure 7).

Figure 7. System Dashboard in Cisco Configuration Assistant

Architecture Features and Benefits

The Cisco Unified Communications 520 Series integrates voice, data, video, security, wireless, and management into one platform. It brings unified communications to small businesses and organizations by providing a simplified, affordable solution that is easy to configure, deploy, and manage. By combining call control, messaging, and mobility into one device, the Cisco Unified Communications 520 Series eliminates the added costs of multiple servers and provides a solution that is easy to set up and manage at a lower price point.
Table 1 summarizes the features and benefits of the Cisco Unified Communications 520 Series.

Table 1. Platform Features and Benefits

Feature

Benefit

Solution packaging

The solution offers various fixed configurations, eliminating the guesswork.

Each configuration is equipped with the appropriate number of feature licenses for call processing, voicemail, and Cisco Unified IP Phones, simplifying the product structure.

A modular slot is available in most of the configurations, allowing expansion of the system with additional PSTN or analog station interfaces.

The appropriate number of fixed digital signal processors (DSPs) is packaged with each configuration.

Default system configuration

Although packaged to support various deployment configurations, the solution comes with a Cisco Smart Assist predefined configuration from the factory, allowing for rapid deployment of the product in the field:

• Preassigned phone extensions
• Background images for color IP phones
• Ringtones for IP phones
• Music-on-hold
• Dial plan
• Voice and data VLANs
• Firewall settings

With the appropriate licensed base platform, expanding the system is easy; simply connect the companion Cisco Catalyst Express 520 Switch and connect phones to the new PoE Ethernet ports.

Integrated voicemail and Automated Attendant

Voice messaging raises the level of professionalism, productivity, and customer service available to small business customers with built-in Automated Attendant and advanced voicemail capabilities.

With Professional Automated Attendant, all calls can be handled efficiently and reliably 24 hours a day. Callers can dial by extension number of the group or person they are trying to reach or use the Dial-by-Name feature when they do not know a specific extension.

Voicemail extends your organization’s productivity by allowing employees to access messages at any time from any telephone. Both internal and external calls to a busy or unattended phone are forwarded to the user’s voice mailbox and are greeted with the user’s personalized greeting.

Integrated messaging allows you to check your voicemail using Internet Mail Access Protocol (IMAP) email clients, including Microsoft Outlook, Outlook Express, or Lotus Notes. You can also access voicemail features using the XML display on Cisco Unified IP phones.

Ethernet connectivity with quality of service (QoS)

Ethernet connectivity is provided for IP phones or wireless access points by PoE ports that provide connectivity speeds for up to 100BASE-T Ethernet technology without the need for additional power modules. Most Cisco Unified IP phones include a 10/100 switch with QoS to provide PC desktop connectivity to the network.

Optimized QoS is provided for IP phone and desktop configurations. The QoS level helps ensure that voice over IP (VoIP) traffic takes precedence.

Voice and data traffic have separate VLANs.

Port security limits unauthorized access to the network.

Power failover

A power failover feature on the base configuration allows access to the PSTN line if a power outage occurs. When power is lost, the first foreign exchange office (FXO) PSTN trunk is directly connected to foreign exchange station (FXS) analog port, allowing for calls to be placed and received.

Recorded announcements for callers: music on hold (MOH)

The process for providing customized MOH announcements is simplified with a dedicated MOH port, allowing small-business owners to play recorded announcements to their callers by simply plugging the audio source into the provided 3.5-mm mini-jack.

You can also use. wav files stored on flash memory of the system.

MOH is an audio stream that is played to PSTN and VoIP G.711 or G.729 callers who are placed on hold, reassuring the callers that they are still connected to the called party.

Deployment options

Depending on the configuration, the Cisco Unified Communications 520 Series can be deployed as a desktop unit, wall-mounted, or installed in a standard 19-inch (48.26-cm) rack with an optional rack-mount kit.

The Cisco Unified Communications 520 Series can be deployed in a wired (standard) configuration, using the LAN wiring to connect the system components. As an alternative, the Cisco Unified Communications 520 Series can be deployed in a wireless-only configuration with the Cisco Small Business Pro IP Phone SPA525G, eliminating the need for cables and making deployment easier.

 

 

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