Cisco Unified Communications 320W for Small Business
More Productivity, Less Money
To remain competitive, most small businesses need a voice system that can help reduce phone costs and boost employee productivity. The Cisco Unified Communications 300 Series for Small Businesses, Model UC320W, meets these needs. It’s a system that fits your budget, while significantly improving collaboration within your company.
Small Businesses Benefits
Designed to support organizations with up to 24 employees, the UC320W offers business-class calling and messaging with full key system and small private branch exchange (PBX) features. The system is flexible enough to support a wide choice of Cisco SPA Series IP phones, and includes integrated wireless networking. The UC320W was designed with the small business owner in mind, providing all the features you need.
With the UC320W, you can lower your communications expenses, improve employee productivity, and respond to customers better. The system is also designed to easily grow with your business.
- Voicemail and automated attendant
- Voice to email notification
- Support for Cisco SPA300 and SPA500 Series IP Phones
- Supports for up to 12 public switched telephone network (PSTN) lines (FXO)
- Includes licenses for up to 24 phones (maximum 9 analog phones/fax)
- Embedded state-of-the-art, web-based configuration utility included
Powerful Data Networking:
- 4-port Gigabit Ethernet (1000 Mbps) switch with VLAN support, to connect devices or expand
- Gigabit Ethernet WAN port to connect to the Internet
- Built-in 802.11b/g/n wireless access point allows for data networking and Cisco SPA525G2 wireless desktop phone support
Cisco Unified Communications 520: A Complete Voice and Data Solution for Small Business
Figure 1. Cisco Unified Communications 520 Series: 8- and 16-User Configuration
Figure 2. Cisco Unified Communications 520 Series: 24- and 32-User Configuration
Figure 3. Cisco Unified Communications 520 Series: 48-User Configuration with upgrade capability to 64-User
• Cisco Unified Communications Manager Express for call processing of Cisco Unified IP Phones, providing a phone system rich in features
• Cisco Unity® Express for voice messaging and Automated Attendant, to help improve communication among employees and with customers
• An integrated 8-port Power over Ethernet (PoE) local-area network (LAN) switch
• Network security functions including Cisco IOS® Firewall, which protects the wide-area network (WAN) entry point into your network, and virtual private network (VPN), which gives up to 10 remote users highly secure access to your network
• Optional integrated wireless LAN (WLAN) capability on some models or external access points and Cisco Wireless LAN Controller Modules, to enable mobile networking, which can help increase employee flexibility and productivity
• Cisco Configuration Assistant so you can easily configure devices and technologies including unified communications (phones and software), switching, routing, security, and wireless
• Optional remote system-monitoring capabilities
• Cisco Unified IP Phones and Cisco Small Business Pro IP Phones, including wireless handsets and Session Initiation Protocol (SIP) phones
• Cisco Unified CallConnectors for integration with Windows PC applications including Microsoft Outlook, Internet Explorer, Microsoft Dynamics CRM, or Salesforce.com CRM
• An ability to expand switching capabilities through a connection to Cisco Catalyst® Express 520 Series Switches, which provide an additional 8 to 24 ports, or Cisco ESW 500 Series Switches in 24- and 48-port Fast Ethernet, Gigabit Ethernet, and PoE models
Cisco Unified IP Phones
• IP phones with LCD displays, including dynamic soft keys for call features and functions
• Support for information services, including Extensible Markup Language (XML) capabilities to extend IP phone systems, giving you access to a variety of information, such as stock quotes, employee directories, and Web-based content
Figure 4. Cisco Unified IP Phone Portfolio
Cisco Unified IP Phones 500 Series
Figure 5. Cisco Unified IP Phones 500 Series
Cisco SPA 500 Series IP Phones
Figure 6. Cisco SPA 500 Series IP Phones
Cisco Unified Communications Manager Express
Cisco Unity Express
Cisco Unified CallConnectors for Windows PC Applications
Cisco Smart Business Productivity Applications
• Cisco Single Number Reach provides follow-me capabilities for Cisco Unified IP Phone users
• Cisco TimeCardView is a time and attendance application that allows staff to clock in and out, track hours, send reports, and upload information to payroll applications from their IP phone
LAN Switching and Routing
Firewall for Network Security
Virtual Private Networking
Wireless Mobility Services
Note: The 8- and 16-user models of the Cisco Unified Communications 520 Series support an optional integrated WLAN access point for secure WLAN connectivity. As part of the Cisco Smart Business Communications System, the Cisco Unified Communications 520 Series also supports the optional external Cisco AP 541N clustering wireless access point that enables mobile networking (data and voice) for office spaces, helping increase employee flexibility and productivity. The 24-, 32-,48-user and upgraded 64-user models of the Cisco Unified Communications 520 Series do not support an optional integrated WLAN access point. These models can use the Cisco AP 541N clustering wireless access point to enable WLAN functions.
Cisco Configuration Assistant
Figure 7. System Dashboard in Cisco Configuration Assistant
Architecture Features and Benefits
Table 1. Platform Features and Benefits
The solution offers various fixed configurations, eliminating the guesswork.
Each configuration is equipped with the appropriate number of feature licenses for call processing, voicemail, and Cisco Unified IP Phones, simplifying the product structure.
A modular slot is available in most of the configurations, allowing expansion of the system with additional PSTN or analog station interfaces.
The appropriate number of fixed digital signal processors (DSPs) is packaged with each configuration.
Default system configuration
Although packaged to support various deployment configurations, the solution comes with a Cisco Smart Assist predefined configuration from the factory, allowing for rapid deployment of the product in the field:
• Preassigned phone extensions
• Background images for color IP phones
• Ringtones for IP phones
• Dial plan
• Voice and data VLANs
• Firewall settings
With the appropriate licensed base platform, expanding the system is easy; simply connect the companion Cisco Catalyst Express 520 Switch and connect phones to the new PoE Ethernet ports.
Integrated voicemail and Automated Attendant
Voice messaging raises the level of professionalism, productivity, and customer service available to small business customers with built-in Automated Attendant and advanced voicemail capabilities.
With Professional Automated Attendant, all calls can be handled efficiently and reliably 24 hours a day. Callers can dial by extension number of the group or person they are trying to reach or use the Dial-by-Name feature when they do not know a specific extension.
Voicemail extends your organization’s productivity by allowing employees to access messages at any time from any telephone. Both internal and external calls to a busy or unattended phone are forwarded to the user’s voice mailbox and are greeted with the user’s personalized greeting.
Integrated messaging allows you to check your voicemail using Internet Mail Access Protocol (IMAP) email clients, including Microsoft Outlook, Outlook Express, or Lotus Notes. You can also access voicemail features using the XML display on Cisco Unified IP phones.
Ethernet connectivity with quality of service (QoS)
Ethernet connectivity is provided for IP phones or wireless access points by PoE ports that provide connectivity speeds for up to 100BASE-T Ethernet technology without the need for additional power modules. Most Cisco Unified IP phones include a 10/100 switch with QoS to provide PC desktop connectivity to the network.
Optimized QoS is provided for IP phone and desktop configurations. The QoS level helps ensure that voice over IP (VoIP) traffic takes precedence.
Voice and data traffic have separate VLANs.
Port security limits unauthorized access to the network.
A power failover feature on the base configuration allows access to the PSTN line if a power outage occurs. When power is lost, the first foreign exchange office (FXO) PSTN trunk is directly connected to foreign exchange station (FXS) analog port, allowing for calls to be placed and received.
Recorded announcements for callers: music on hold (MOH)
The process for providing customized MOH announcements is simplified with a dedicated MOH port, allowing small-business owners to play recorded announcements to their callers by simply plugging the audio source into the provided 3.5-mm mini-jack.
You can also use. wav files stored on flash memory of the system.
MOH is an audio stream that is played to PSTN and VoIP G.711 or G.729 callers who are placed on hold, reassuring the callers that they are still connected to the called party.
Depending on the configuration, the Cisco Unified Communications 520 Series can be deployed as a desktop unit, wall-mounted, or installed in a standard 19-inch (48.26-cm) rack with an optional rack-mount kit.
The Cisco Unified Communications 520 Series can be deployed in a wired (standard) configuration, using the LAN wiring to connect the system components. As an alternative, the Cisco Unified Communications 520 Series can be deployed in a wireless-only configuration with the Cisco Small Business Pro IP Phone SPA525G, eliminating the need for cables and making deployment easier.